Return & Refund

Effective Date: September 4, 2025

At Raloro, your satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our return and refund policy below:

Return Period

You have 30 days from the date of delivery to return your item for a full refund or exchange.

Eligibility for Returns

To qualify for a return:

Items must be in their original, unused condition.

Items must be returned in their original packaging.

Product Condition

Only items that are unused, undamaged, and in original packaging will be accepted for return. Items showing signs of use may not be eligible for a full refund.

Free Exchanges

We gladly accept exchanges for items that do not meet your expectations. Please contact our customer service team for assistance.

Return Process

To initiate a return, please contact us at:

Email: info@Raloro.com
Phone: +1 (718) 928-5284

We will provide you with return instructions and a prepaid shipping label.

Refund Process

Refunds will be processed within 30 days of receiving your returned item. Refunds will be credited back to the original payment method.

Restocking Fees

We do not charge restocking fees for returned items.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately for a replacement or refund at no extra cost.

International Returns

Currently, we only accept returns for items purchased within the United States. International returns are not accepted.

Sales Tax Information

Sales tax is applicable based on your location. For detailed information on sales tax rates and shipping taxability, please refer to our Sales Tax Information.

Changes to Policy

Raloro reserves the right to modify this policy at any time. Any updates will be effective immediately upon posting on our website.

Thank you for choosing Raloro! We appreciate your business and are here to assist you with any questions or concerns.